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Artha Tour Refund and Return Policy

1. Trip Cancellation by Client:

  • If the client decides to cancel the trip, the cancellation procedure is as follows:
    • Cancellations made 14 days prior to departure will be subject to a 20% cancellation fee.
    • Cancellations made less than 7 days prior to departure will be subject to a 50% cancellation fee.
    • Cancellations made on the day of departure or after departure are not entitled to a refund.

2. Cancellation or Amendment by Artha Tour:

  • If Artha Tour is forced to cancel the trip before the departure date, the client will receive a full refund.
  • If Artha Tour has to change the itinerary or route of the trip before or during the trip, the client will be given the option to follow the changes or get a refund according to the unused fee.

3. Flight Delay or Cancellation:

  • If the flight is delayed or canceled by the airline, Artha Tour will endeavor to arrange a replacement flight or provide other alternatives subject to availability.
  • Artha Tour is not responsible for any additional costs incurred due to flight delays or cancellations by airlines.

4. Complaints and Redress:

  • If the client experiences any problems during the trip caused by Artha Tour’s negligence, the client should contact our customer service team immediately to report the problem.
  • Artha Tour will consider appropriate compensation or remedial action based on the complaint.

5. Refunds:

  • If the client is entitled to a refund in accordance with the refund policy above, Artha Tour will make the refund no later than 7 days after the refund request is submitted.
  • Refunds will be made via the payment method used by the client when making the initial payment.

6. Policy Change:

  • This Refund and Return Policy may change from time to time, and any changes will be informed to the client prior to placing an order.

7. Applicable Law:

  • This policy is subject to the laws of the Republic of Indonesia, and any disputes arising will be resolved through applicable legal channels.